member benefits
Outstanding service
MESSA puts education employees first
More than 83,000 Michigan education employees wake up every day thankful for their health and for their comprehensive MESSA coverage. For years our members have been telling us that it is the peace of mind and the feeling of financial security that make MESSA different from other health plans. MESSA is unique: our members know through experience that MESSA’s comprehensive coverage and personalized service can’t be matched by any other health plan.
MESSA is a Michigan success story. We provide outstanding service and comprehensive, quality coverage at competitive rates. Our members know they’re getting the best. In our member surveys we regularly earn a 98 percent satisfaction score. As a not-for-profit membership organization, we are able to place the interests of our members and their families first. Every member of the MESSA Board of Trustees is a current or former education employee.
Cutting red tape and minimizing hassles are two key drivers of MESSA member loyalty. Providing outstanding personalized service has always been a hallmark of MESSA’s commitment to its members. In 2007, MESSA’s Member Service Center was recognized as a “Center of Excellence” by The Center for Customer–Driven Quality™ at Purdue University and BenchmarkPortal for superior performance and outstanding customer service. MESSA has also long promoted strong member education and wellness programs, including:
- Men’s and Women’s Health Management programs that help members and their families improve their health.
- Asthma, Diabetes and Cardiovascular Management programs that help members manage chronic conditions and improve their quality of life.
- A statewide network of local field representatives.
- A partnership with the health experts at Mayo Clinic that provides health tools and trustworthy information at www.messa.org.
The unmatched coverage, outstanding personalized service, sense of security and peace of mind MESSA provides Michigan educators and their families are even more important today than they were in 1960.
As we look to the future, MESSA remains committed to providing the quality, comprehensive coverage and outstanding service that MESSA members of all ages want and deserve.